FAQs

1. How can I schedule an appointment?

For a quick and convenient option, we encourage you to utilize our user-friendly online appointment scheduling system. Choose a time that suits you best. Alternatively, feel free to call our office during normal business hours. Our team is here to assist you, ensuring a seamless scheduling experience whether online or over the phone.

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2. Do you accept my insurance?

As a new medical practice, we are currently going through credentialing. Here are the updates:

1. Blue Cross Blue Shield: ​PPO | HMO (Pending)

2. Aetna: ​PPO (Pending)

3. United: ​PPO (Accepting patients starting 09/22/2024)

4. Cigna: ​PPO (Pending)

5. Humana: PPO (Pending)

6. Oscar: PPO (Pending)​

7. Tricare: PPO (Pending)

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We regret to inform you that we do not accept Medicaid or Medicare at this time. If you want to see us immediately and are out of network, uninsured, or have a high deductible, we offer an alternative through our Most Valuable Patient (MVP) Concierge Medicine Program. For a flat monthly fee, you get unlimited follow-up visits, all treatment-specific and diagnostic labs included each month, direct access to our medical provider, fast lab results with personal reviews, priority scheduling, no surprise bills, and much more! The MVP program saves you more money than traditional insurance! Check our website or contact our office for the latest information.

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3. What if you don't take my insurance?

If your insurance is not currently accepted, we understand the importance of providing accessible care. In such cases, we offer an alternative through our Most Valuable Patient (MVP) Concierge Medicine Program. For a flat monthly fee, you get unlimited follow-up visits, all treatment-specific and diagnostic labs included each month, direct access to our medical provider, fast lab results with personal reviews, priority scheduling, no surprise bills, and much more! The MVP program saves you more money than traditional insurance! Check our website or contact our office for the latest information.

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4. What if I don't have insurance?

If you don't have insurance, we offer an alternative through our Most Valuable Patient (MVP) Concierge Medicine Program. For a flat monthly fee, you get unlimited follow-up visits, all treatment-specific and diagnostic labs included each month, direct access to our medical provider, fast lab results with personal reviews, priority scheduling, no surprise bills, and much more! The MVP program saves you more money than traditional insurance! Check our website or contact our office for the latest information.

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5. What is a co-pay?

A co-pay is a set amount of money you pay for a doctor's visit or prescription, but the exact cost can vary depending on your insurance. The amount might change based on your insurance carrier, the type of plan you have, and the specific coverage or benefits offered by your insurance. For example, if your co-pay for a doctor's visit is $20, you pay that amount, and your insurance covers the rest of the cost.

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6. What is a deductible?

A deductible is the amount of money you have to pay out of your own pocket for covered healthcare services before your insurance starts to cover the costs. Once you've paid your deductible, your insurance begins to share the expenses with you. Here's a simple example:

Let's say you have a health insurance plan with a $1,000 deductible. If you need medical services that are covered by your insurance, you will have to pay the first $1,000 of those costs. After you've paid that amount, your insurance will start covering a portion of the expenses according to the terms of your plan.

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7. What should I bring to my first appointment?

Please bring a valid ID, insurance information, a list of current medications, any relevant medical records, and completed new patient forms if provided in advance.

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8. What is your cancellation policy?

We kindly request at least a 24-hour notice for appointment cancellations. Late cancellations or no-shows may result in a $35 late fee. Please note that each situation will be reviewed by the practice, and the decision regarding fees ultimately rests with the practice's discretion. Additionally, future appointments or services cannot be scheduled until the late fee is paid. For further details, please refer to our cancellation policy or contact our office. Your understanding and cooperation in this matter are greatly appreciated.

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9. How can I request prescription refills?

Prescription refills can be conveniently requested through our patient portal or by contacting your pharmacy directly. Utilizing our online portal or reaching out to your pharmacy provides a streamlined and efficient process for managing your medication needs. We encourage you to take advantage of these options for a quicker and more direct experience.

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10. Can I access my medical records online?

Yes, you can access your medical records through our secure patient portal. If you need assistance with portal access, please contact our office.

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11. Do you draw blood work on site?

Yes, our team will complete blood work during your appointment. We have a negotiated rate with Quest Diagnostics, making it affordable for patients. Lab results should be available in 3-5 business days and will be published to your patient portal. If, for any reason, lab results are not available within this timeframe, the delay may be on Quest Diagnostics' end. Feel free to reach out to our office for an update, and we'll be happy to assist you.

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12. Is telehealth available for appointments?

Yes, we offer telehealth appointments for certain conditions. However, please note that telemedicine is only allowed after an initial face-to-face visit. Contact our office to determine if a telehealth visit is suitable for your needs. Our team will assess whether your condition is applicable for telemedicine or if an in-person visit is necessary for a comprehensive evaluation.

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13. How do I contact my healthcare provider outside of office hours?

For urgent matters outside of office hours, you can call our main line, and the answering service will connect you with the on-call provider. It's important to note that after-hour calls are reserved for urgent situations. If the call is not of this nature, a $50 after-hours service fee may be charged. Non-urgent matters can be addressed during regular business hours. Your understanding in this matter is greatly appreciated.

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14. What should I do in case of a medical emergency?

In case of a medical emergency, dial 911 immediately. If you have a non-emergency medical concern, please contact our office during business hours or go to the nearest urgent care facility.

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